Privacy Policy

Last updated: July 30, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GoodStuff Juices LLC, 803 Moye Blvd, Ste A, Greenville NC 27834.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: North Carolina, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual, and includes "Personal Information" as defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
  • Service refers to the Website, and any chat, AI agent, or phone support offered through the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to GoodStuff Juices, accessible from goodstuffjuices.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Notice at Collection

At or before the point We collect Personal Data from You — whether through this Website, our chat/AI agent, or by phone — We are providing this notice of the categories of Personal Data collected and the purpose for each, consistent with the California Consumer Privacy Act. See "California Privacy Rights" below for the full disclosure of categories, sources, and purposes.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
  • Content of communications You send Us through chat, our AI agent, or phone (including call recordings, where applicable — see "Recording of Calls and Chats" below)

Usage Data

Usage Data is collected automatically when using the Service, including through analytics tools described below in "Tracking Technologies and Cookies."

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Twitter
  • LinkedIn
  • TikTok
  • YouTube

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

Recording of Calls and Chats

California residents and all other visitors: please read this section carefully.

When You contact Us by phone or use our website chat / AI agent, Your call or chat session may be recorded, transcribed, and/or reviewed for customer service, quality assurance, order support, and business record-keeping purposes. This is handled through our third-party vendor, Vida.ai.

By initiating a call to Us, submitting a chat message, or interacting with our AI agent, You consent to this recording, transcription, and review. If You do not wish to be recorded, You may decline to proceed with the call or chat and instead contact Us by email at support@goodstuffjuices.com.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.
  • Analytics Tools. We use StatCounter to collect Usage Data such as Your IP address, pages visited, referring website, browser type, and time/date of visit, in order to understand how visitors use our Website. StatCounter acts as a Service Provider and processes this data on Our behalf. We do not use StatCounter's session recording or replay features.

Cookies can be "Persistent" or "Session" Cookies. You have the right to control non-essential Cookies and tracking technologies. Where required by law, We will request Your consent before non-essential Cookies (such as advertising and analytics cookies) are set, through a cookie consent banner presented on Your first visit.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies — Session Cookies, administered by Us. Essential to provide the Service and enable core features (e.g., cart, checkout, login).
  • Cookies Policy / Notice Acceptance Cookies — Persistent Cookies, administered by Us. Identify if You have accepted the use of cookies on the Website.
  • Functionality Cookies — Persistent Cookies, administered by Us. Remember choices You make when using the Website, such as login details or language preference.
  • Analytics and Advertising Cookies — Persistent Cookies, administered by StatCounter, Meta (Facebook/Instagram), Google, and Reddit. Used to measure ad performance, understand site usage, and (where You have not opted out) deliver interest-based advertising. See "Do Not Sell or Share My Personal Information" below to opt out of this category.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
  • To contact You: by email, telephone calls, SMS, chat, or other equivalent forms of electronic communication.
  • To provide You with news, special offers and general information about goods, services and events, unless You have opted out.
  • To manage Your requests.
  • For business transfers.
  • For other purposes: data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving Our Service, products, marketing, and Your experience.

We may share Your personal information in the following situations:

  • With Service Providers, including Shopify (e-commerce platform), Klaviyo (email marketing), StatCounter (analytics), Vida.ai (chat, AI agent, and phone support), Meta, Google, and Reddit (advertising), to operate and improve the Service.
  • For business transfers.
  • With Affiliates.
  • With business partners.
  • With other users, where You interact in public areas of the Service.
  • With Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Transfer of Your Personal Data

Your information may be processed at the Company's operating offices and by Service Providers located outside of Your state, province, country, or governmental jurisdiction. The Company takes reasonable steps to ensure Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may contact Us at support@goodstuffjuices.com to request access to, correct, or delete any personal information You have provided to Us.

California Privacy Rights (CCPA/CPRA)

If You are a California resident, this section applies to You in addition to the rest of this Privacy Policy.

Categories of Personal Information We Collect

In the preceding 12 months, We have collected the following categories of personal information, as defined by the CCPA:

  • Identifiers (name, email, phone number, IP address, postal address)
  • Commercial information (order history, products purchased)
  • Internet or other electronic network activity (browsing behavior, pages visited, collected via StatCounter analytics and advertising pixels.
  • Audio or electronic recordings (call and chat recordings via Vida.ai, where applicable)
  • Geolocation data (approximate location derived from IP address or shipping address)

Sources of Personal Information

Directly from You (forms, checkout, phone, chat), automatically from Your device (via Cookies and analytics tools), and from Service Providers described in this Policy.

Purposes for Collection

To fulfill orders, provide customer support, operate and improve the Website, market our products, and comply with legal obligations, as further described above.

Disclosure and "Sharing" for Advertising

We do not sell Personal Information for money. However, Our use of advertising pixels and cookies (Meta, Google, Reddit) may constitute "sharing" Personal Information for cross-context behavioral advertising under the CPRA. You have the right to opt out of this sharing — see below.

Your Rights

If You are a California resident, You have the right to:

  • Know what Personal Information We have collected, used, disclosed, and/or sold or shared about You.
  • Delete Personal Information We have collected from You.
  • Correct inaccurate Personal Information.
  • Opt out of the sale or sharing of Your Personal Information.
  • Limit the use of Sensitive Personal Information (We do not use Sensitive Personal Information for purposes beyond what is necessary to provide the Service).
  • Non-discrimination for exercising any of these rights.

Do Not Sell or Share My Personal Information

To opt out of the sharing of Your data for advertising purposes described above, email us at support@goodstuffjuices.com with the subject line "CCPA Opt-Out". We will process Your request within 15 business days.

How to Submit a Request

Email support@goodstuffjuices.com. We will verify Your identity using the information associated with Your order or account before fulfilling a request to know, delete, or correct. You may designate an authorized agent to submit a request on Your behalf by providing written proof of the agent's authority.

We will respond to verifiable consumer requests within 45 days. This period may be extended by an additional 45 days when reasonably necessary, and We will notify You of any extension.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

SMS Privacy Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your telephone number and submitting any form on our website, you consent to receive SMS text messages from GoodStuff Juices regarding your orders, account updates, promotions, and other relevant communications. Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of future messaging. Reply HELP for more information.

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://goodstuff-juices.myklpages.com/p/mobile-terms-of-service.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of the rights described above, You can contact us:

  • By email: support@goodstuffjuices.com
  • By phone: 252-751-9000
  • By mail: GoodStuff Juices LLC, 803 Moye Blvd, Ste A, Greenville NC 27834